Career

Comcast Cable

Current Job Title: Advanced Services Customer Account Executive
Years of Employment: 2007 – Present
Former Positions Held: Customer Account Executive Level II (Promoted January 2009)
Current Job Duties:

• Troubleshoot and repair Internet and telephony problems, such as connectivity issues, area wide outages, and provisioning complications
• Interact with technicians and customers to find a quick and accurate resolution for service problems
• Partner with co-workers and the management team to develop databases and webpages to achieve call center goals
• Take initiatives to improve call center performance and work flow
• Present new hire classes with information about telephone switches, Internet provisioning, and call management strategies

Other Job Duties:

• Act as a point person for co-workers to provide them with troubleshooting and customer escalation information
• Participate in focus groups and brainstorming sessions aimed at improving processes and procedures within the company
• Mentor and aide co-workers in troubleshooting and customer service skills
• Assist the leadership team in organizing and planning events

Job Achievements:

• Recipient of the Touchtone Achiever Award for Excellence in Customer Service (2008)
• Bow Tie Award winner for Excellent Customer Service (2010)
• Circle Of Success Team Award Recipient (Avoidable Truck Roll Team)
• Five time training assistant for new hire classes
• Recognition awards for excellent customer service skills
• Numerous customer compliments and commendations about the customer service they received
• Graduate of the Future Leaders of Comcast training program
• Regular contributor to the call center newsletter (writing samples available upon request)

Folk Media, LLC

Job Title: Associate Editor and Media Consultant
Years of Employment: January 2010 – September 2011
Job Duties:

• Write and edit articles relating to social media and its influence on businesses and non-profits
• Interact with team members to brainstorm article ideas
• Maintain an editorial calendar with scheduled articles, events, and weekly meetings
• Promote the blog and initiatives through Twitter, Facebook, and LinkedIn
• Interact with other bloggers and social media professionals to develop a database of guest bloggers
• Partner with CURE International as a social media consultant, providing input on social media campaigns and maintaing social media profiles

Previous Jobs

• Warehouse Associate – Granger Industrial Supply – December 2004 thru July 2007
• CEO – Alpin Computer Services – May 2003 thru September 2008

This page was last updated on Dec. 7, 2011.